Refund Policy
Last updated: August 2026
We want you to love your Nexaly planner. If something isn't right, we're here to help.
14-day happiness guarantee
If you're not satisfied with a planner, contact us within 14 days of your purchase and we'll work with you to make it right — including a full refund where appropriate.
Digital products
Because our planners are digital and downloaded instantly, we review refund requests individually to keep things fair for everyone. In most cases — a planner that didn't meet expectations, a technical issue we can't resolve, or an accidental duplicate purchase — we'll happily issue a refund.
How to request a refund
Email info@nexalyplanner.com with the email address you used at checkout and the name of the planner. We'll respond within one business day.
Bundles & collections
Bundle and Whole Collection purchases are covered by the same 14-day guarantee. Refunds apply to the bundle as a whole.
Questions? Visit our Contact page — we're glad to help.