Frequently asked questions
Everything you need to know about buying, downloading, and using Nexaly planners.
Do I need an account or a subscription?
No. Every planner is a one-time purchase with no NexalyPlanner account and no subscription required. Polar securely handles payment and sends purchase access to the email used at checkout.
What exactly do I get?
You receive a downloadable offline HTML planner or business app that opens in your browser. Supporting guides and other included files vary by product; check the product page for the exact package. Nothing physical is shipped.
Which devices and apps does it work with?
Our interactive planners run in a current browser such as Chrome, Edge, Firefox or Safari. Check the product page for device-specific compatibility before buying. GoodNotes and Notability are not required to run the HTML apps.
Where is my planner data stored?
Records stay in the browser and device where you use the downloaded app. They do not automatically sync between devices. Use the backup and restore options described in your product user guide; clearing browser storage can remove saved records.
How do I download after buying?
You'll get purchase confirmation and access instructions by email after payment. Keep that email; Polar can also verify the same checkout email with a one-time code when you need to access your purchase benefits again.
How do bundles work?
Pick a Bundle of 3, 5, or 10 and choose any planners you like at a lower price per planner. The Whole Collection unlocks every planner plus new releases for a year. Prefer just one? Buy any planner individually at its own price.
Do I get free updates?
Yes — whenever we improve a planner you own, the updated version is free. Use the purchase access provided through your checkout email to download the latest available file.
Can I get a refund?
Absolutely. If a planner isn't right for you, email us within 14 days and we'll make it right. See our Refund Policy for details.
Still have a question?
We're happy to help — head to our Contact page and drop us a message.